How can we help?
Find answers and solutions, resolve issues, report concerns and get help from our experts.
Browse popular topics
Tracking support
- Track a package
- What does my tracking status mean?
- Tracking status isn’t updating
- Missing package shows as "Delivered"
- Package hasn’t arrived
- International tracking
- Other tracking questions
Community mailbox
- New resident mailbox access
- Replace lost mailbox keys
- Mailbox lock or key is broken
- Request mailbox snow clearance
- Report a damaged mailbox
- Other community mailbox questions
Mail delivery
- I’m moving to a new home
- Reduce advertising mail
- My mail is sent to the wrong address
- I’m receiving someone else’s mail
- My letter hasn’t arrived
- Why was my item returned to sender?
- Other delivery questions
Other tools and services
Lost, late or damaged
- Package hasn’t arrived
- Missing package shows as “Delivered”
- Package delivered late
- Package arrived damaged
- Other claims questions
Mail Forwarding / Hold Mail
- How do I change my address (forward my mail)?
- Extend Mail Forwarding
- Cancel Mail Forwarding
- Other Mail Forwarding questions
- Hold Mail questions
Post office and rates
- Find a post office
- How much postage do I need?
- Parcel sizes and weights
- What are the delivery hours?
- What are permanent stamps?
- Other sending questions
Business resources
- Find a deposit location
- Schedule a pickup
- Cancel a shipping label or manifest
- How to use the direct mail postal code map
- Other business questions
Don’t see what you’re looking for?
Get service and system updates
Stay updated on delivery delays, system performance issues and more.
Discover in-depth guides
Access detailed information, step-by-step instructions and official guides.
- Our Postal Services Information covers business topics such as marketing campaigns, transactional mail and shipping.
- Our postal guide covers mailing within Canada and internationally.
Contact us
Postal security
The protection of Canada Post’s mail, information, personnel and assets is our top priority.
Ombudsman
Contact Canada Post customer service before appealing to the ombudsman. You will need to provide the ombudsman with a closed service ticket number referencing your complaint.
Accessibility
For accessibility related support, browse our accessibility help topics. We also welcome feedback from customers, employees and business partners about accessibility.
